FAQs
What is ASCND jewelry made from?
Every ASCND piece is crafted from military-grade 316L stainless steel and plated in either 18k Gold or White Gold. It's built to be worn every day — resistant to heat, sweat, and water, so it holds up to real life without breaking down.
Will my jewelry tarnish or fade over time?
No. Our pieces are made to last a lifetime without tarnishing or fading. The 316L stainless steel base and premium plating are designed to keep their color and shine through daily wear, water, and sweat — so your piece looks as intentional on day 500 as it did on day one.
How long will my order take to arrive?
Orders are processed within up to 2 business days (excluding weekends and holidays). Once shipped, delivery typically takes 3–5 business days within the US. You'll receive tracking as soon as your order is on its way.
How will I know when my order has shipped?
As soon as your order ships, we'll send a confirmation email with your tracking number so you can follow it every step of the way. If you don't see it, check your spam or promotions folder, or reach out to us at info@shopascnd.co.
What does the Lifetime Warranty cover?
Every ASCND piece is backed by our Lifetime Warranty, which covers defects in craftsmanship and materials — including broken clasps, defective chains, bracelets, or pendants, missing stones, and fading. It does not cover lost or stolen jewelry, or damage caused by improper wear or care. To file a claim, email us a photo of the item along with your order number at info@shopascnd.co, and we'll issue a one-time replacement. If the piece is no longer available, we'll provide store credit for its value. Please note a photo is required to process any claim.
My tracking says "delivered," but I never received my order. What should I do?
First, check around your delivery area and with any neighbors, and give it 24–48 hours — carriers sometimes mark packages as delivered slightly early. If your order still doesn't turn up and you added package protection at checkout, just file a claim and we'll make it right. If you didn't add package protection, you'll need to file a claim directly with the shipping carrier, as ASCND isn't liable for lost or stolen packages once they're marked delivered. Any questions, reach out to us at info@shopascnd.co.
Can I return my order?
Yes. If you're not 100% satisfied, you can return your item(s) within 30 days of delivery. Returns must be unworn, in their original condition, and in the original packaging. Once we receive and inspect your return, we'll process your refund. To start a return, email us at info@shopascnd.co.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website and navigating to the Order History section. Alternatively, you can contact our customer service team with your order number, and we'll be happy to provide you with an update.